Client Resources
Forms And Answers For Families And Case Managers
Eligibility basics, forms, and answers to common questions, in one place.
Accessibility
Care That Works for Everyone
We’re committed to making our services and communication accessible to every individual and family we work with, regardless of ability, language, or circumstance.
Eligibility
Understanding HCBS Waiver Eligibility
Home and Community-Based Services (HCBS) waivers help cover the cost of care for people who qualify. Ask your county case manager for an assessment. If you don’t have a case manager, call us and we’ll tell you where to start.
245D Services
What 245D Services Are
245D services are home and community-based supports licensed by the Minnesota Department of Human Services. They’re usually paid for through a waiver. Aalto provides Integrated Community Supports, In-Home Support, Homemaking, and Night Supervision to adults 18 to 55 with developmental disabilities, brain injury, physical disabilities, and mental health conditions.
Client forms
Important Documents
Access the paperwork you need to manage care, report incidents, or share feedback. If you need help filling out any of these materials, please contact our care coordination team.
State Appeal Form (PDF)
Download and print the official Minnesota DHS form (DHS-0033) to dispute a service decision directly with the state.
Power of Attorney
Submit legal documents that designate a trusted individual to make medical or financial decisions on behalf of a client.
State Appeal Form (Online Submission)
Complete and file your appeal directly with the Minnesota Department of Human Services through their digital portal.
Satisfaction Survey
Tell us about your experience with our staff and programs. We carefully review this feedback to help us improve our daily care.
Incident Reporting
Every vulnerable adult has the right to be safe. If you suspect abuse, neglect, financial exploitation, or unexplained injuries, you can report it at any time.
- Immediate danger: Call 911. Police will respond and take a report.
- Not an emergency: Call the Minnesota Adult Abuse Reporting Center (MAARC) at 1-844-880-1574. It’s toll-free and staffed 24 hours a day, 7 days a week.
- Information: Visit the Minnesota Department of Human Services adult protection page at mn.gov/dhs/people-we-serve/adults/services/adult-protection/.
FAQs
Answers To The Questions Families And Case Managers Ask Us Most
Straightforward answers to the questions families, case managers, and social workers ask most often about our services, eligibility, and how to get started.
Referral form
Submit a Referral in Minutes
Ready to refer a client? Fill out our referral form and our team will follow up within 24 hours to begin the intake process.